Customer Solutions Engineer jobs with real H-1B and TN backing don’t show up every day, especially at a fast-moving, VC-backed SaaS company. This remote role blends technical sales, onboarding, and customer success, and it pays $110K to $180K plus equity — a solid mix if you like variety in your workday.

About the Role

AI Talent Hope is hiring on behalf of a fast-growing B2B SaaS company that’s scaling quickly and needs someone who can wear a lot of hats. You’ll become the go-to expert on their product and work with customers from the very first demo call all the way through onboarding, implementation, and long-term success.

This isn’t a one-track job. You’ll juggle 30+ customer implementations at once, report straight to the co-founder/CEO, and work closely with Sales, Product, and Engineering every week. If you like variety and hate sitting in one lane, that’s exactly the point.

Pay runs $110,000 to $180,000 a year, plus 0.01% to 0.10% equity, and the company backs H-1B, TN, and other eligible visa transfers for qualified candidates. You can work from most major U.S. cities, though anyone within about two hours of San Francisco — think San Jose or Sacramento — may need to relocate instead of staying remote.

Day to day, you’ll run discovery calls, lead product demos, and then own the customer relationship straight through implementation. You’ll configure the product for each customer’s setup, troubleshoot issues as they come up, and build the kind of documentation and process that lets the company support hundreds of customers instead of a handful.

Primary Responsibilities

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  Lead discovery calls and product demos, then qualify opportunities with Sales
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  Own customer onboarding from handoff through full implementation
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  Manage 30+ customer implementations at the same time
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  Configure the product and guide customers through complex workflows
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  Build documentation, FAQs, and demo videos that scale onboarding
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  Track implementation risks, KPIs, and timelines, and flag issues early
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  Work directly with Product and Engineering to close product gaps

Qualifications

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  3–7 years in a customer-facing role (Customer Success, Solutions Engineering, Implementation, or similar)
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  At least 1 year at a VC-backed startup, or experience at a top-tier company
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  Strong project management skills and comfort running multiple accounts at once
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  Confident troubleshooting technical issues and presenting to demanding customers
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  Four-year bachelor’s degree from a U.S. or Canadian university

Job Snapshot

Why You’ll Like It Here

If you like making complex tech simple for customers and owning a process start to finish, this role fits. AI Talent Hope has multiple openings right now, so referrals are welcome, and genuine visa support is on the table too.