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Support Worker – Community and Residential

Employer: Renaissance Group

Location: Papakura, Auckland, New Zealand

Salary: NZ$24.20–NZ$29.60 per hour

Employment: Full-time, permanent

Industry: Disability Support and Healthcare

Experience: Relevant support work experience preferred

Qualification: Level 4 Health and Wellbeing qualification preferred

Visa Information: Applicants requiring an Accredited Employer Work Visa must meet the applicable Level 4 qualification requirements

Job Reference: RES/STH/Sept 2026

If you’re passionate about helping people live more independently, Renaissance Group has a Support Worker opportunity in Papakura, Auckland. The organisation is looking for compassionate, experienced people to support adults with disabilities and complex needs in community and residential settings.

This is more than a job involving basic care. You’ll help people build everyday skills, maintain their independence, participate in community activities, and feel safe in their homes. Your responsibilities may range from preparing meals and supporting personal care to helping someone work toward an individual goal.

The permanent, full-time position offers an hourly rate of NZ$24.20 to NZ$29.60. You’ll need to be flexible because the work includes a variety of shifts, including weekends and sleepovers. Applicants who require an Accredited Employer Work Visa should pay particular attention to the qualification requirements before applying.

About the Role

Renaissance Group is a New Zealand disability support provider focused on helping people exercise greater choice, independence, and control over their lives. Its services include supported living, community group homes, and residential support.

In this position, you’ll work with adults who have complex support needs, including people with dual diagnoses. Your role will involve helping them manage daily routines, maintain their wellbeing, develop life skills, and take part in activities that matter to them.

Some days may involve preparing meals, assisting with personal care, or supporting household tasks. On other days, you may help someone attend a community activity, work toward a personal goal, or manage a difficult situation using positive support strategies.

The employer is looking for people who can remain calm under pressure, build trusting relationships, and respect each person’s preferences and individuality. You’ll also work with families, whānau, and other professionals to provide consistent, person-centred support.

The role is based in Papakura, Auckland. The advertised position is full-time and permanent, with a varied shift schedule that includes weekends and sleepover shifts.

Primary Responsibilities

As a Support Worker, you’ll help people maintain their independence while ensuring their safety and wellbeing. Your duties will include:

• Support adults with disabilities and complex needs in residential and community settings.
• Promote independence, personal choice, dignity, and quality of life.
• Build positive, respectful relationships with the people you support.
• Assist with personal care and everyday living activities.
• Support people with daily routines, meal preparation, and household tasks.
• Encourage participation in community activities and social opportunities.
• Use positive, person-centred, and trauma-informed support approaches.
• Help individuals work toward personal goals and develop practical life skills.
• Recognise and respond appropriately to safeguarding concerns.
• Maintain a safe, comfortable, and respectful living environment.
• Work collaboratively with families, whānau, colleagues, and other professionals.
• Maintain accurate documentation and follow professional standards.
• Support people’s rights, preferences, and individual needs.
• Remain calm and respond professionally when challenging situations arise.

Qualifications

Renaissance Group is looking for people with the right attitude, relevant experience, and a genuine interest in disability support. The preferred qualifications and experience include:

• Experience supporting people with disabilities.
• Experience working with individuals who have complex behavioural or social needs.
• Knowledge of person-centred support and positive behaviour strategies.
• Experience encouraging community participation and social inclusion.
• A Level 4 Health and Wellbeing qualification or an equivalent qualification is preferred.
• Good communication and relationship-building skills.
• The ability to remain calm and professional in challenging situations.
• A reliable, flexible, and dependable approach to work.
• A genuine commitment to respecting people’s rights, choices, and individuality.

Previous experience in disability support can help you demonstrate that you’re prepared for the responsibilities involved. Your application should explain the people you’ve supported, the settings you’ve worked in, and the practical skills you’ve developed.

The Level 4 Health and Wellbeing qualification is particularly important for applicants who require an Accredited Employer Work Visa. Renaissance Group states that these applicants must hold a Level 4 qualification, or an equivalent qualification, that meets Immigration New Zealand’s requirements.

Work Schedule and Availability

Support work requires flexibility because the people receiving care may need assistance at different times of the day and week. Applicants must be available for a variety of shifts, including:

• Day shifts.
• Evening shifts.
• Weekend shifts.
• Sleepover shifts.

Before applying, consider whether you can consistently meet these scheduling requirements. The application form asks candidates to specify their available days, working hours, and willingness to work additional days or varied hours.

Sleepover pay: The job advertisement states that sleepover shifts are paid at the applicable minimum hourly wage in accordance with New Zealand legislation. Don’t assume that the standard advertised hourly rate applies to every sleepover hour.

Salary and Benefits

The advertised hourly pay ranges from NZ$24.20 to NZ$29.60. Your actual rate will depend on the applicable employment terms and your experience or qualifications.

The employer highlights several reasons to join its team:

• Permanent employment with a full-time schedule.
• Opportunity to help shape a positive, person-centred support culture.
• Work alongside experienced leaders and support professionals.
• Ongoing professional development and career progression opportunities.
• Practical experience supporting adults with complex needs.
• The opportunity to make a meaningful difference in people’s daily lives.

The advertised salary is an hourly rate, not an annual salary. Your total earnings will depend on your contracted hours, shift arrangements, and applicable pay conditions. Ask the employer to explain how ordinary hours, sleepovers, and any additional payments are handled.

Visa Sponsorship and Immigration Requirements

This vacancy may be relevant to overseas applicants, but the qualification requirements need careful attention. Renaissance Group states that applicants who require an Accredited Employer Work Visa must hold a Level 4 Health and Wellbeing qualification, or an equivalent qualification, that meets Immigration New Zealand’s requirements.

This is an important condition. Having general caregiving experience or a qualification from another country doesn’t automatically mean you’ll meet the requirement. Immigration New Zealand determines whether a qualification satisfies the applicable criteria.

The application form asks every applicant to state their current visa or residency status and provide visa details where applicable. This means you should be prepared to explain your right to work in New Zealand accurately.

Before applying from outside New Zealand, confirm the following with Renaissance Group:

• Whether the employer can support your application for an Accredited Employer Work Visa.
• Whether your existing qualification meets the role’s Level 4 requirement.
• What evidence of qualifications and work experience you’ll need to provide.
• Whether your circumstances meet the applicable Immigration New Zealand requirements.
• Whether the employer can consider applicants who are currently living overseas.
• What immigration, relocation, and employment costs you would need to cover.

Important: The vacancy’s qualification condition should not be treated as a guarantee of visa sponsorship or visa approval. Confirm the available immigration pathway directly with the employer and check the current requirements with Immigration New Zealand before making relocation plans.

Job Snapshot

Who Should Apply?

This position is suited to people who enjoy working directly with others and want to help adults with disabilities lead more independent lives. If you’ve worked in residential care, disability support, community services, or a similar setting, your experience may be relevant.

You’ll need patience, emotional resilience, and the ability to communicate respectfully with people who have different needs. The employer is looking for workers who can build trust, follow support plans, and respond calmly when situations become challenging.

Applicants with experience in positive behaviour support, trauma-informed care, personal care, and community participation should highlight these skills in their CV. A Level 4 Health and Wellbeing qualification can also strengthen your application.

If you’re applying from overseas, check the qualification requirements before submitting your application. The employer specifically requires applicants who need an Accredited Employer Work Visa to hold a qualifying Level 4 Health and Wellbeing credential or equivalent.

How to Apply

Renaissance Group accepts applications through its online employment application form. You’ll need to provide your personal details, qualifications, work history, availability, and information about your right to work in New Zealand.

Prepare the following before starting your application:

• An up-to-date CV outlining your relevant support work experience.
• Details of your education, qualifications, and training.
• Your current visa or residency status, where applicable.
• Employment history, including your current or most recent employer.
• Contact details for two referees from your two most recent employers.
• Your available working days, hours, and potential start date.
• Driving licence details and information about your ability to travel between client locations, where relevant.

The application form also asks about your willingness to undergo police vetting and other relevant pre-employment checks. You’ll need to complete the declaration and upload a copy of your CV.

You can apply for more than one role through the form. If you’re shortlisted, Renaissance Group may consider you for the position that best matches your skills, experience, suitability, and the location of the vacancy.

Before submitting, make sure your work history and qualifications are accurate. If you need a work visa, contact Renaissance Group to clarify its current immigration support arrangements and confirm that your qualification meets the stated requirements.